Managing Open Innovation: An Exploration of Information Technologies and Open Search Patterns

Product presentation in e-commerce has gained substantial attention from disciplines including information systems, marketing, psychology and management. Many studies compare newly emerging technologies and innovative presentation formats to traditional use of two-dimensional text and pictures. However, the emergent nature of these new technologies, like consumer focused virtual reality, results in instability of form and function in three-dimensional environments. This literature review synthesises the findings of extant literature, discusses important theoretical foundations and identifies the most popular research theories and research methods utilised. Additionally, it classifies constructs used to capture characteristics of presentation formats, consumers’ reactions and performance, as well as marketing-related effects (e.g. attitudes to product and purchase intention). Furthermore, some potential misinterpretation of terms used to describe product presentation have been identified. The literature review concludes with a discussion of implications and suggestions for future research of product presentation in e-commerce contexts

IS "OPEN" ALWAYS BETTER? A MULTI-STAGE EXPLORATION OF ORGANIZATIONAL OPEN INNOVATION

Ph.DDOCTOR OF PHILOSOPH

How to Respond to Help Requests in Marketing Campaigns on Social Network Sites: A Communication Privacy Management Perspective

SNSs are becoming a preferred venue to conduct marketing campaigns to promote brands, products, and services. Therefore, it is imperative for merchants and SNS providers to substantively understand individual users’ response to help requests in a marketing campaign in SNSs. Drawing on the communication privacy management theory and privacy calculus perspective, this paper examines the main and interaction effects of privacy assurance from a merchant and relationship closeness with a sender on a recipient’s participation behaviors through the recipient’s privacy assessments in terms of privacy concerns and social rewards. A lab- controlled experiment was proposed to test the hypotheses in this short paper. A pilot study of 43 subjects confirmed the validity of experiment setting, and shows preliminary strong evidences to support the proposed hypotheses. Both theoretical and practical implications of the findings are expected

Enablers and Inhibitors of Public Value Creation Through the Use of Open Government Data in Australian Public Sector

The development of open government data (OGD) has spread all around the world. The vast datasets that were proactively published on the OGD portal would be beneficial for government and its citizens. There are some factors that might enable OGD usage to create public values for the users and communities in the public sector. The OGD literature shows that there is a huge gap of an empirical research. This research aims to identify the salient factors that enable or inhibit a successful OGD usage and its beneficial outcomes in Australian public sector. This research has drawn on the Moore’s framework (1995) for creating public values and the information systems success model framework as theoretical backgrounds to conduct survey research from a government employee perspective to address the gap in the literature

DESIGNING FAIR AI SYSTEMS: HOW EXPLANATION SPECIFICITY INFLUENCES USERS’ PERCEIVED FAIRNESS AND TRUSTING INTENTIONS

Artificial intelligence (AI) is revolutionizing the way we make decisions, but it is rarely perfect, and human-centric AI calls for a thorough empirical understanding of how the the theoretical fairness notion translates into perceptions of fairness in practical scenarios. Drawing upon the explainable artificial intelligence literature and elaboration likelihood model, we investigate the interaction effects of explanation specificity of AIs and issue involvement of users. We used a 3x2 experiment design with 456 participants to verify the proposed research model. We found that for individuals of low issue involvement, AI with global explanation is more effective, while AI feature-based explanation is more effective in influencing high issues involved individuals on their fairness perceptions of AI decisions, consequently leading to their trusting intentions towards AI decision-making systems. This study significantly contributes to the theoretical landscape of AI fairness and human-AI interaction, and provide important practical contributions for AI designers

How Does Mobile Computing Develop Transactive Memory in Virtual Team? A Social Identification View

The advancement in mobile computing technologies has shown great potential to drive efficiency and effectiveness of knowledge work in virtual teams. Despite their ubiquity, theoretical and empirical research investigating the impact of mobile computing artifacts on development of transactive memory in virtual teams is in its infancy. Drawing on the social psychology literature, we propose a social identity based view to understand how the use of mobile computing artifacts is associated with the development of transactive memory system (TMS) in virtual teams. Specially, the use of four categories of mobile computing artifacts (i.e., ubiquitous co-presence, status disclosure, context search, and customized notification) is proposed to enhance social identification, which thereafter promotes TMS development in terms of specialization, credibility, and coordination. This study offers a new perspective on the mechanisms through which mobile computing artifacts facilitate TMS development, and it yields important implications for the design of mobile strategy in organizations

IT-Enabled Sustainable Supply Chain Management Capability Maturity

The increasing importance of sustainability gives rise to the sustainable supply chain management (SSCM). To help organizations develop their SSCM capabilities with IT support, this paper proposes an IT-enabled sustainability supply chain management capability maturity model (SSCM CMM). Based on the previous literature, seven SSCM capabilities and four IT dimensions are identified. A five-level maturity model is then defined based on these two domains. The model is preliminarily examined through an in-depth case study with an Australian company. The case study reveals that the role played by IT is not fully recognized, the integration of IT function for sustainability into other organizational functions should be appropriately guided, and sustainability innovation capability deserves more attention. This study guides future research to systematically explore the role of IT and investigate the progression of IT-enabled SSCM implementation and provides a useful tool for organizations to develop their SSCM capabilities with the support of IT

A Conceptual Model for the Application of Business Analytics in the Horizontal Strategic Alliance

The formation of strategic alliances amongst organisations has grown in recent years as globalisation has opened new markets for firms to pursue. It is of ever-increasing importance that organisations have a thorough understanding of the performance of their alliance to achieve competitive advantage. However, much research on strategic alliance has focused on examining the organisations within the alliance rather than focusing on the alliance itself. Using the new discipline of business analytics, this paper proposes a hierarchical model blending the functional roles of business analytics with data standardisation and context mediation frameworks to allow business analytics to be applied to horizontal strategic alliances with the aim of producing valid, alliance-wide strategic options. A proof of concept whereby the proposed model is theoretically applied to a real-life alliance in the airline industry is given, demonstrating how the model generates insight at the alliance level at each of the model\u27s five levels

Effects of Cultural Cognitive Styles on Users\u27 Evaluation of Website Complexity

The internationalization of websites requires compelling navigation experience for users from diverse cultures. This research investigates the effects of cultural cognitive styles on user perception of website complexity and the subsequent influence on user satisfaction towards the website. More specifically, the website complexity is examined along three dimensions: component, coordinative, and dynamic. Laboratory experiments involving participants from China and United States were used to test the hypotheses. The results showed that the effect of objective complexity on perceived complexity is contingent on cultural cognitive styles. People with holistic and analytic cultural cognitive styles display different perceptions of website complexity. This study extends website complexity literature to the cross-cultural context. It also suggests pragmatic strategies for website design practitioners to improve website design in order to attract international audiences

Effects of cultural cognitive styles on users evaluation of website complexity

The internationalization of websites requires compelling navigation experience for users from diverse cultures. This research investigates the effects of cultural cognitive styles on user perception of website complexity and the subsequent influence on user satisfaction towards the website. More specifically, the website complexity is examined along three dimensions: component, coordinative, and dynamic. Laboratory experiments involving participants from China and United States were used to test the hypotheses. The results showed that the effect of objective complexity on perceived complexity is contingent on cultural cognitive styles. People with holistic and analytic cultural cognitive styles display different perceptions of website complexity. This study extends website complexity literature to the cross-cultural context. It also suggests pragmatic strategies for website design practitioners to improve website design in order to attract international audiences